I have been a customer of Big Mountain since 2018. Since that time, I have ordered numerous items for my team, usually on a yearly basis. I have dealt with Shianne Sudar specifically in each of my orders. Shianne has been extremely helpful throughout the design process, helping me to select the most appropriate gear for my project, always having a vast array of selection to chose from. When given a specific budget, Shianne is always on target. Once a product/ design has been chosen, I have always appreciated the communication from Shianne, giving me timelines, which have always been acceptable, of when my items will be completed and ready for pickup. Upon product delivery, the products have always arrived as ordered, on time, and have been of exceptional quality.